Old Navy Customer Service

Old Navy Customer Service
Old Navy Customer Service

Old Navy is an American clothing and accessories retailing company owned by Gap Inc.

They have become one of America’s most popular fashion stores since 1994, providing stylish apparel for men, women, toddlers, and babies from their physical stores as well as an online store.

In order to fulfill customer satisfaction, Old Navy has a dedicated customer service team to resolve any queries or complaints that may arise. 

Old Navy Customer Service Contact Details

CompanyOld Navy
Customer Service Phone Number800-OLD-NAVY (1-800-653-6289)

Read: Amazon Customer Service

Ways To contact Old Navy Customer Service

1. Call The Toll-Free Number

1-800-OLD-NAVY (1-800-653-6289). The customer service phone line is open seven days a week from 5 am to 10 pm PST and is available in both English and Spanish. 

2. Chat

Use the chat feature located on their website at www.oldnavy.com. They have an online assistant ready to answer your questions from 6 am – 12 am EST, seven days a week, including holidays.  

3. Email

The company is at customerservice@oldnavy.com. You will receive an automated response to your email, and the customer service team will reply within 24-48 hours.

4. Letter

Write a letter to their headquarters located in San Francisco Bay Area: Gap Inc., 2 Folsom Street, 94105, San Francisco, CA.

5. Social Media

Reach out through Social Media on Facebook, Twitter, or Instagram with the handle — @OldNavy.  

5 Reasons to contact Old Navy Customer Service

1. To enquire about store locations and trading hours. 

2. To track orders for online purchases and returns. 

3. To ask questions about product sizing, material availability, payment options, etc.

4. To resolve any technical issues related to the website or checkout process. 

5. To provide feedback or lodge complaints. 

3 Alternatives Companies

1. Macy’s

A leading department store in the U.S., with a broad selection of merchandise and services, international shipping options, and 24/7 online customer service. 

2. H&M

An international fashion retailer offers customers trendy clothing and accessories at reasonable prices, as well as an extensive customer service team for assistance with orders and inquiries. 

3. Kohl’s

An American retail chain that sells everything from apparel to housewares at discount prices, plus an experienced customer service team to answer any questions you may have about their products or services.  


Old Navy provides exemplary customer service through multiple channels, such as their toll-free number, chat feature, email address, and social media outlets.

Every customer query is attended to with the utmost professionalism and speed, allowing customers to get reliable assistance with any inquiry they may have.

With five reasons to contact Old Navy’s customer service team, plus three alternative companies for comparison purposes, you can be sure of being provided with an excellent shopping experience. 

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