Shein Customer Service

Shein Customer Service
Shein Customer Service

Do you have any queries for Shein but don’t know how to contact their customer service?

Well, it is quite easy to do so. In this blog, we shall discuss the various ways of contacting Shein customer service and also list five (5) reasons why you might need to get in touch with them.

We shall also provide a brief description of three other alternatives if Shein does not suit your needs.

Shein Customer Service Contact Details

Customer Service Phone Number0800 092 1136

Read: Costco Customer Service

Read: Lowes Customer Service

Ways To Contact Shein Customer Service 

1. Email

You can email your query or complaint directly to Shein via their website – All you need to do is fill out the form provided by Shein and submit it.

2. Live Chat

Shein also offers live chat services to its customers. You can initiate a live chat with their customer service representatives by clicking on the ‘Live Chat’ option given on their website –

3. Phone

You can even contact Shein via phone by dialing 0800 092 1136 (Monday–Friday, 8 am–8 pm).

This facility is available exclusively for UK customers only; other customers from different parts of the world must use one of the two methods mentioned above to contact Shein customer service personnel. 

4. Social Media Platforms

You can also reach out to Shein via social media platforms such as Facebook, Twitter, and Instagram.

The links to their respective accounts are available on Shein’s website –

5 Reasons to Contact the Company’s Customer Service 

1. To Report An Issue With An Order

If you have received an incorrect or damaged product, or if the item you ordered is not delivered on time, you can contact Shein, customer service personnel, and they will help you resolve such issues quickly and efficiently. 

2. To Make A Return Or Exchange Request

You can contact Shein customer service representatives to initiate a return or exchange request for any of your orders placed at their store. 

3. To Track Your Order

If the delivery of your order is delayed, you can contact Shein customer service personnel and get updates about the status of your shipment.

4. To Change Or Update Your Account Information: 

You can also reach out to Shein’s customer service team if you need to make any changes or updates in regard to your account information, such as password resetting, payment settings, etc. 

5. To Take Advantage Of Its Offers And Discounts

Shein often provides exclusive promotional offers on certain products which are available only for a limited period of time; contacting them will help you stay updated about such deals.

3 Alternate Companies with Short Description

1. Asos

Asos is one of the leading online retailers specializing in clothing, footwear, and accessories. They offer an extensive collection of both branded and non-branded products at competitive prices.

2. AliExpress

This multilingual online retail service offers a wide array of fashion items, such as apparel, shoes, and bags from different parts of the world. 

3. Zara

Zara is one of the most popular international retailing stores offering trendy fashion pieces for men, women, and kids. They also provide free delivery on orders above a certain amount.


In conclusion, Shein customer service personnel are available to respond to any queries or complaints that you may have regarding their products or services; they can be reached via email, phone, or live chat options provided by them on their website.

Additionally, you can reach out to them via social media platforms such as Facebook, Twitter, and Instagram.

Moreover, if Shein does not suit your needs, there are a few other alternatives available in the market, such as Asos, AliExpress, and Zara, each offering different items at different prices. 

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