Whether you’re a first-time Uber user or a seasoned pro, there may come a time when you need to contact customer service.
Maybe you have a question about how Uber works or you need help with a specific issue.
Luckily, getting in touch with Uber customer service is easy and can be done in a few different ways. Here’s everything you need to know about how to contact Uber customer service.
How to Contact Uber Customer Service via the App
The easiest way to get in touch with Uber customer service is through the app. You can reach out for help in a few different ways depending on what kind of issue you’re having.
If you need help with a trip that you’ve already taken, tap “History” and then select the trip in question.
From there, tap “Need help?” and then choose the reason why you’re contacting customer service from the list of options.
Once you’ve chosen a reason, tap “Call Support” and someone from Uber will be on the line shortly.
If you’re having an issue with the app itself or if you need help with your account, tap the menu icon in the top-left corner of the home screen and then select “Help.”
From there, choose the problem that you’re having from the list of options and then follow the instructions provided.
In most cases, this will involve either tapping “Call Support” or choosing from a list of FAQs that may provide a solution to your problem.
How to Contact Uber Customer Service via Email or Phone
If you can’t find a solution to your problem in the app or if you would prefer to speak to someone over the phone, you can contact Uber customer service by email or phone.
Email Support
To email Uber customer service, go to support.uber.com and log in with your account. Once you’re logged in, select your issue from the list of options and then follow the instructions provided.
In most cases, this will involve filling out a form with your contact information and details about your issue before submitting it to Uber customer service.
Phone Support
You can also call Uber customer service by phone 24/7 at 1-800-829-9153 in the US or +353 1 5185500 internationally.
When prompted, say “I need to speak to an agent” followed by your specific issue (e.g., “I’m having trouble logging into my account”).
You may also be asked to enter your phone number so that an agent can call you back if necessary.
Conclusion
Whether you have a question about how Uber works or you’re experiencing an issue with your account, contacting Uber customer service is easy and can be done in a few different ways—via the app, email, or phone.
So if you ever find yourself needing help, don’t hesitate to reach out—Uber’s customer service team is always happy to assist!
Amit knows the pain of trying to find customer service details of companies since most of the companies do not disclose the details. This was his primary motivation for starting ucustomercare.com, where he and his team provide detailed information on how to reach customer service for hundreds of brands. Amit has worked in the customer service industry for over 10 years, and loves to travel with friends and family in his spare time.
