Carmax Customer Service

As someone looking for reliable customer service, you can always count on CarMax. Not only is their customer service top-notch, but the company’s attention to detail and level of care for their customers is more than impressive.

From the initial purchase of your vehicle to ongoing maintenance and repair, CarMax has you covered. Read on to learn more about the CarMax customer service experience and how it can benefit you and your vehicle.

Carmax Customer Service
Carmax Customer Service

Ways To Contact CarMax Customer Service


The best way to contact CarMax customer service is by phone. This customer support option provides the quickest response and is available 24 hours a day, seven days a week. The CarMax customer service phone number is 1-800-519-1511.


You can also reach customer service representatives via email. To do this, go to the CarMax website, find customer service, and then select “Contact Us. ” When on this page, you should see instructions for sending an email to the customer service team.

Social Media

The CarMax customer service team is also available via social media. They have a presence on Twitter, Facebook, and Instagram.

It’s important to keep in mind, though, that customer service reps typically respond to inquiries sent on Twitter and Facebook within 24-48 hours.

5 Reasons To Contact The CarMax Customer Service

  • To inquire about a purchase you made
  • To ask questions about a car listed on the CarMax website
  • To get help in making a payment
  • To return a car you purchased
  • To get more information about the CarMax extended warranty program

Alternate Companies


Hertz is a well-known car rental company. They offer a broad selection of rental cars including luxury cars, rental vans, and SUVs.

They also provide special offers for specific rental needs.


Enterprise is the largest car rental company in the world.

They offer a wide variety of vehicles at competitive prices and provide customers with helpful support 24 hours a day.


Avis is one of the most popular car rental companies in the US. They offer a wide selection of cars, and their customer service is top-notch. They also have a loyalty program that can provide customers with discounts and other benefits.


If you need help with a vehicle purchase or have a question about an existing car, the CarMax customer service team is available to help. You can reach them by phone, email, or social media. Other car-related companies such as Hertz, Enterprise, and Avis are also worth considering if you need a rental car or additional support. 


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