Chewy Customer Service

If you’re an animal lover who is looking for exceptional customer service from an online pet supplier, then Chewy Customer Service is the place for you! With several years in the business, Chewy has established a strong reputation for combining convenience, quality products, and outstanding customer service. Let’s explore what Chewy has to offer and discuss why Chewy Customer Service truly stands out from the rest.

Chewy Customer Service
Chewy Customer Service

How To Contact Chewy Customer Service?

Chewy is one of the most popular pet e-commerce sites in the United States. It provides a wide range of pet supplies – from food to toys and treats – for purchase directly from its site.

As with any e-commerce site, customers may need to reach Chewy’s customer service team at some point. The following guide provides step-by-step instructions on how to do so.

Phone Number

The fastest way to contact the Chewy customer service team is by phone. The phone number for Chewy customer service is 1-800-672-439. The team is available 24 hours a day, seven days a week.

Email Address

Alternatively, customers can send an email to Chewy’s customer service team. The email address is Customers can expect a response within 24-48 hours.

Social Media

Chewy has an active presence on multiple social media channels. Customers can connect with the Chewy team on Facebook, Twitter, Instagram, and YouTube. All inquiries sent via social media will be answered within 24 hours.

Reasons To Contact The Chewy Customer Service

There are several reasons why customers may need to contact Chewy’s customer service team.

  • To update personal information such as address and payment method
  • To place or cancel an order
  • To ask a question or get more information about a product
  • To report an issue with an order or product
  • To make a return or exchange

Alternate Companies

If customers are looking for a pet supply store other than Chewy, there are several other options available.


Petco is a national pet supply chain with locations in virtually every state in the US. Petco has a wide range of pet supplies, from food to toys and grooming supplies.


PetSmart is another national pet supply chain. They offer a wide range of pet supplies, as well as pet grooming, training, and adoption services.

Local Pet Stores

Lastly, customers can find their pet’s needs at their local pet store. Local pet stores may have a more limited selection of pet supplies, but they often provide more personalized service.


Chewy is a great source of pet supplies and is a convenient option for customers who may not have access to a local pet store. For customers who have questions or need assistance, Chewy has a dedicated customer service team available through phone, email, or social media. Pet owners who are looking for other options can also consider Petco, PetSmart, and their local pet stores.

Frequently Asked Questions

What is the status of my order?

To check the status of your order, go to Orders. Here’s what you will see: 

Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information. 

Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package. 

Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.

How long does it take to get my order?

Most customers can expect to receive their food and supplies within 1 to 3 days. Orders that require prescription approval or personalization may take longer to ship.

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