Chewy Customer Service

Chewy is an online retailer of pet supplies and serves across the United States. It is the subsidiary of PetSmart based in the US. 

Chewy offers a wide assortment of pet food & supplies according to your pet type. You may purchase products for your dog, cat, bird, fish, small pet, reptile, or horse.

You can choose from more than 1000 brands such as Blue Buffalo, Merrick, Nutro, Royal Canin, Natural Balance, and many more. 

Moreover, it also offers savings benefits through Autoship that allows you to set regular deliveries for your pet.

You would get up to 30 % discount whenever Autoship is selected while checking out. Additionally, there are daily deals on many food products and pet supplies. 

For queries such as placing an order, canceling orders, updating the shipping address, return policy, canceling membership, rescheduling delivery, or else contact Chewy Customer Support. The contact details of Chewy Customer Service are provided below.

Contact Chewy Customer Service

The Chewy Customer Service is available 24 hours on all 7 days. It also has Chat Support. The average waiting time would be around 12 mins.

Email[email protected]
Customer Care Number1800-672-4399

Alternatively, you can also contact on their official website and for any other queries related to our website at Customer service.

Features of Chewy

  1. Autoship delivery option, with extra savings
  2. Offers supplies from 1,000+ top brands for a range of pets
  3. Daily deals on products
  4. Large selection of medicine, from eye care to allergy relief
  5. 24/7 customer service

Alternatives of Chewy


Petco or Petco Animal Supplies, Inc is a privately held pet store retailer. It has 1,500 store locations across the United States and Mexico. It offers supplies for dogs, fish, cats, small pets, reptiles, and birds. 

Petco markets pet supplies and live pets for adoption. It includes a wide assortment of supplies like food, treat, apparel, travel & vehicle supplies, pharmacy products, etc.

Also, crates & kennels, bowls, beds & blankets, cleaners, Aquariums, decor items, etc. 

Its services include grooming, veterinary support, pet training, adoption facility as well as pet insurance. Moreover, shop food and pharmacy by various brands like Merrick, Royal Canin, Greenies, Heartgard, nexGrard, and so on. 

The Petco Customer Service is available 24 hours a day and 7 days a week. Though, the average waiting time would be around 10 mins.


PetSmart is a privately held American chain of pet superstores, which sell pet products, services, and small pets. It is the leading North American pet company, and its direct competitor is Petco.

Its indirect competitors are Amazon, Walmart, and Target.  As of 2020, PetSmart has more than 1,650 stores in the United States, Canada, and Puerto Rico.

Its stores sell pet food, pet supplies, pet accessories, and small pets. Stores also provide services including grooming, dog daycare, dog and cat boarding, veterinary care via in-store third-party clinics, and dog training.

They also offer dog and cat adoption via in-store adoption centers facilitated by the nonprofit PetSmart Charities.

The PetSmart Customer Service is available 24 hours a day and 7 days a week. Though, the average waiting time would be around 15 mins.

Frequently Asked Questions

What is the status of my order?

To check the status of your order, go to Orders. Here’s what you will see: 

Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information. 

Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package. 

Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.

How long does it take to get my order?

Most customers can expect to receive their food and supplies within 1 to 3 days. Orders that require prescription approval or personalization may take longer to ship.

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