DSW Customer Service

Welcome to the official guide of DSW Customer Service! The well-known and popular shoe and accessory retailer is consistently looking to improve its customer service.

From providing prompt and accurate customer inquiries to offering helpful information on sales, promos, and discounts, we can assure you that any issue you may have can be easily resolved. In this guide, we will provide you with all the necessary information you need to know about DSW’s customer service, ranging from their contact information and helpful links to their store policies and even access to their digital and online services. So let’s dive right in and find out more about what DSW has in store for you!

DSW Customer Service
DSW Customer Service

Customer Service Details Of DSW

DSW (known as Designer Shoes Warehouse) is a shoe retailer based out of the United States. The customer service team of DSW can be contacted using various modes.

Phone Number

The customers can contact the DSW customer service team using the phone number.


Alternatively, the customer can email their queries, doubts, and feedback to the customer service team of DSW at the email customercare@dsw.com.

Social Media

The customers can also contact the customer service team of DSW through social media sites such as Twitter and Facebook.

The customer support handles @dsw_help on Twitter and the customer support page on Facebook. They are available to answer questions and concerns 24 hours, 7 days a week.

Reasons To Contact DSW Customer Service

There are various reasons to contact DSW customer service, and some of them are given below.

  • To make a return
  • To track and view the status of an order
  • To obtain information and help with orders
  • To find out more about DSW products and services
  • To get help with a technical issue or query

Alternate Companies To Consider

If customers find that DSW does not have the product or service they require, then there are few other companies that customers can try out.


Nordstrom is a popular fashion retailer from the United States. The Nordstrom customer service team can be contacted through a toll-free phone number and an email support page.


Coach is a designer brand of shoes, handbags, and apparel. The customer service team of Coach can be contacted through customer service emails, a managed Twitter account, and a live chat option on their website.

J. Crew

J. Crew is another popular clothing and accessories retailer from the United States. Customers can contact the customer service team of J. Crew through email, snail mail, and a dedicated telephone number.


Customers can easily contact the DSW customer service team at the customer service numbers, emails, and social media accounts. If needed, customers can explore alternate companies like Nordstrom, Coach, and J. Crew to find the product or service they desire.

Frequently Asked Questions

I ordered the wrong size, can I change it?

Due to volume, we kindly ask that customers make sure the items they are placing in cart are the correct size and color. Once an order is placed, it is difficult to adjust the order. However, if the order has not yet shipped, we may be able to cancel your order. Once an order is cancelled, customers may re-place the order with their desired size and style. Cancelled orders are refunded immediately, but it may take 3-5 business days for the refund to be posted to the original form of payment.

Or you can contact DSW Customer Service.

I can't find the matching item to a style I want to make a complete outfit – can you help?

Styles within the same season have the same color story, so you can find matching items within the same season (i.e. Track Jacket from Spring 2021 will match Track Pants from Spring 2021). Our stock is seasonal and most of it does not carry over. 

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