FAFSA Customer Service

If you’re looking to get in touch with customer service to answer important questions regarding FAFSA, the Free Application for Federal Student Aid, then you’ve come to the right place! Throughout this article, you’ll find out everything you need to know about FAFSA customer service, ranging from your options for assistance to which customer service platforms can be used for the best help.

With so much on the line when submitting your FAFSA, not knowing who to turn to can be a very stressful experience. We’re here to take the pressure off and equip you with all the details you need to understand how to access the FAFSA customer service you need!

FAFSA Customer Service
FAFSA Customer Service

Contacting FAFSA Customer Service

The FAFSA has a wide range of customer service options available, so if you have any questions or need help completing your application you can easily get in touch.

Here are all the ways you can get in touch with FAFSA customer service.

Phone Number

The FAFSA customer service phone number is 800- emphasis ours)-433-324 An operator is available 8 am-11 pm EST Monday through Friday.


You can also reach out to the FAFSA customer service team via email at studentsupport@fafsa. ed. gov.

Responses can take up to 7-10 days, so it’s best to call or use the chat service if you need a response quickly.

Online Chat

If you’d prefer to have a live chat with an operator, you can open the chat window on the official FAFSA website.

You can start the chat process by clicking on the ‘Contact Us link in the footer of the website.

There are plenty of reasons why someone might want to contact FAFSA customer service. Here are 5 of the most common:

  • If you don’t understand a question on the FAFSA form.
  • To learn how to apply for your student loan.
  • If your FAFSA application was not accepted.
  • To update or change information on your application.
  • To get assistance in understanding the results of your FAFSA.

Alternative Companies

The FAFSA isn’t the only company that can help you with student loans and applications. Here are three other companies you can contact for assistance:

  • Discover: Discover can help you understand the basics of student loans and assist with the application process.
  • Sallie Mae: Sallie Mae offers student loan consolidation, private student loans, and more.
  • College Ave: College Ave provides resources for applications, student loans, and career guidance.

Contacting FAFSA customer service can be a great way to get the help you need to complete your student loan application or answer any other questions you may have about the process. With their wide range of customer service options, you’ll be sure to find the help you need.

If you’re not satisfied with the help you’re getting from the FAFSA, consider getting in touch with one of these alternative companies.


In conclusion, the FAFSA offers multiple customer service methods, including phone, email and chat support, to help answer any questions students may have when applying for a student loan. For those not satisfied with the help they receive, there are also several alternative companies with similar services such as Discover, Sallie Mae, and College Ave.

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