Customer Service

In today’s world, travelers demand the utmost convenience and comfort when it comes to their stay. That’s why hotels. com has made its customer service one of its primary focuses.

Whether you’re booking a hotel for business or a family vacation, you are sure to receive the highest level of engagement from customer service representatives.

Through their exceptional understanding of customer needs and commitment to delivering the highest quality customer service, hotels. com makes your experience as stress-free and enjoyable as possible. In this article, we will discuss the different avenues for customers to access customer service, the features and benefits of their services, and the best tips on how to get the most out of your communication with them. Customer Service Customer Service

How To Contact Hotels. Com Customer Service

Via Phone

  • The phone number to contact customer service is +1-800-246-8357.
  • You can call customer service to inquire about bookings, cancelations, refunds, technical issues, and more.
  • Calling is the fastest way to speak to a customer service representative.
  • Calling support is available from 7 am to midnight ET, seven days a week.

Via Chat

  • The chat option to contact customer service is available through the company’s website.
  • You can chat about similar inquiries you would through the phone line.
  • Chat is available from 7 am to midnight ET, seven days a week.

Via Email

The email address to contact Hotels. com customer service is You can reach out to the customer service team to inquire about bookings, cancelations, refunds, and more.

Via Social Media

  • Hotels. Com customer service is available on Twitter and Facebook.
  • You can send a direct message to the customer service team to get a prompt response.

5 Reasons To Contact The Hotels. Com Customer Service

  1. To book a hotel room
  2. To make changes to an existing booking
  3. To cancel a hotel room booking
  4. To inquire about online discounts and coupons
  5. To ask a question about tech technical issues

Alternatives To Hotels. Com


Agoda is a leading online travel site where you can book worldwide hotels. They have a strong presence in countries like the Philippines, Thailand, Myanmar, and more, where you can find the best offers.


Expedia is another great source to book hotels, flights, and cars to various destinations across the globe. It is said to have one of the lowest hotel rates.


TripAdvisor is a great place to compare hotel prices from different websites and get the best deals available. It also provides reviews from people who have visited the hotel.


Hotels. com customer service is a great resource to get your questions answered quickly. They offer several ways to contact them, and they have knowledgeable customer support representatives available to help you. Whether you need to inquire about a booking, cancellation, or technical issue, the customer service team should be able to help. If for any reason you need an alternative to Hotels. com, Agoda, Expedia, and TripAdvisor are all great options.

Frequently Asked Questions

How can I get more information about the room or property's facility?

You can find details about the property in your confirmation email or on the property detail page. For anything else, you can also contact property directly.

When do I get a confirmation mail?

In most cases, you will receive this email along with the booking voucher (PDF file) within 30 minutes of booking. If you still haven’t received it after that time, please check your junk mail and/or spam filters. You can also download or resend your booking voucher online.

For more queries, you can contact Customer Service through the information given above.

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