Netflix is one of the world’s leading streaming services, providing viewers with a huge range of movies, TV shows, and documentaries to enjoy.
With millions of users across the world, it’s inevitable that some customers may require assistance from Netflix customer service.
Whether you’re having trouble signing up, need help canceling your account, or want to report an issue you’ve experienced while using the service, there are plenty of ways to get in contact.
Here we offer comprehensive details on how to contact Netflix customer service and why it can be beneficial for subscribers.
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Netflix Customer Service Contact Details
| Company | Netflix |
| Customer Service Phone Number | 1-866-579-7172 |
Ways To Contact Netflix Customer Service
1. Via Live Chat
This is possibly the easiest way for customers to access fast support. Simply visit the Netflix Help Center and scroll down to locate ‘Start a Live Chat Session.’
From here, you can ask questions directly to a customer service representative who will be able to help with any issues.
2. By Phone
If you’d rather speak directly to an operator, you can access phone support by calling 0800 096 6379 in the UK or 1-866-579-7172 in the US.
3. Via Social Media
For general queries and comments, customers are able to access support through Twitter or Facebook by sending a direct message with their query.
You can also use these platforms as public forums whereby friends and family may be able to offer advice through comments on your post.
4. Through the App
If you’ve downloaded the Netflix app, you can use this to contact customer service directly. Simply navigate to ‘Help Center’ and enter your query in the search box.
If an answer isn’t available, you’ll have access to a range of different forms for further assistance.
5 Reasons To Contact Netflix Customer Service
1. Change Payment Methods
Customers who want to update their payment details can get help quickly and easily using any of the methods above.
2. Cancel Accounts
If you no longer wish to be a subscriber of Netflix, customer services agents are able to help with this process swiftly and without any hassle or fuss.
3. Obtain Refunds
Experienced users may be eligible for a refund if they’ve received damaged content or an erroneous charge.
4. Report Technical Issues
Customers can contact the service to report any bugs or technical problems that are hindering their ability to watch streaming content.
5. Get Advice & Recommendations
Customer service staff have access to advanced search tools which enable them to provide helpful advice and recommendations tailored specifically to your individual viewing preferences.
Alternative Companies
1. Hulu
This is another video-on-demand streaming service offering exclusive films, comedy shows, cartoons, and documentaries available with a monthly subscription fee.
Subscribers also benefit from free trials and HD viewing on multiple devices.
2. Amazon Prime Video
With millions of movies, TV shows, and Amazon Originals available to stream in HD, this service is slightly more expensive than Netflix, but users benefit from added benefits such as free prime delivery and unlimited cloud storage.
3. HBO Now
This American-based streaming service provides access to the latest Hollywood blockbusters alongside original series, documentaries, and sports programs on a monthly subscription basis.
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Conclusion
In conclusion, streaming customers can access multiple ways to contact Netflix customer service when they experience queries or issues while using the platform.
With all methods having their own unique advantages, it’s up to users to decide which option will be most convenient for them, given the situation.
The additional support provided by alternative companies such as Hulu, Amazon Prime Video, and HBO Now can also be beneficial in certain circumstances.
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Amit knows the pain of trying to find customer service details of companies since most of the companies do not disclose the details. This was his primary motivation for starting ucustomercare.com, where he and his team provide detailed information on how to reach customer service for hundreds of brands. Amit has worked in the customer service industry for over 10 years, and loves to travel with friends and family in his spare time.
