Petco Customer Service

Welcome! Are you looking for the best customer service experience from Petco?

We understand that when you are shopping for your pets, you expect an enjoyable and hassle-free experience. Here at Petco, we strive to bring you the best customer service experience of any pet store. We have an array of customer service options available to meet all your needs.

In this article, we will discuss the various features and amenities of Petco’s customer service, and how you can take advantage of them. Read on to discover how to get the most out of your Petco shopping experience!

Petco Customer Service
Petco Customer Service

How To Contact Petco Customer Service


Petco Customer Service can be contacted by calling 1-619-521-2140‬ between 8:00 am – 10:00 pm EST every day.


Petco Customer Service Email is available at; customer can send the question, concerns & feedback using this email id.

Social Media

Petco customer service is also available through social media platforms like Twitter and Facebook.

5 Reasons To Contact The Petco Customer Service

  • To give or get product advice or suggestions
  • To process a return or exchange
  • To get in-depth care advice for pet
  • To locate a store near you
  • To ask questions about pet insurance coverage

Alternate Companies


PetSmart is the largest specialty pet retailer of services and solutions for the lifetime need of pets.


Pet Supermarket is one of the largest specialty retailers of pet food, pet-related supplies, and pet health care products.


Chewy is an online retailer of pet food and other pet-related products.


Petco customer service can be contacted by phone, Email, or various social media platforms, which provide great help for customers. All the above-mentioned methods are easy to access and are available 24*7, making them user-friendly.

Frequently Asked Questions

What is the status of my order?

To check the status of your order, go to Orders. Here’s what you will see: 

Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information. 

Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package. 

Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.

How long does it take to get my order?

Most customers can expect to receive their food and supplies within 1 to 3 days. Orders that require prescription approval or personalization may take longer to ship.

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