West Elm Customer Service

Welcome to the world of West Elm customer service! We are here to ensure that you are satisfied with your West Elm products and services.

No matter what type of customer service you’re looking for, we’re here to help. From the initial ordering process to handling returns and everything in between, our knowledgeable staff is here to provide you with the help you need. We’re excited to guide you through the customer service process, allowing you to make the most out of your West Elm products.

So let’s get started!

West Elm Customer Service
West Elm Customer Service

West Elm Customer Service

West Elm, a modern furniture and housewares retailer, offers a variety of services and ways you can contact customer service. Here are five things you should know about West Elm when contacting customer service.

Phone Number

You can call West Elm’s customer service number at 1 (888) 922-4119 and speak to a representative about any questions, comments, or concerns you may have. The customer service line is open Monday-Friday 8:00 AM – 8:00 PM EST.


You can also email West Elm customer service at help@westelm.com. When emailing, please be sure to include your name, the products you’d like help with, and any relevant order details.

Social Media

You can also get in contact with West Elm customer service via social media.

The company has Facebook, Twitter, and Instagram accounts to find more information. You can post direct messages to their accounts or pose questions to their followers.

Live Chat

West Elm offers a live chat feature on their website. You can access the chat by clicking on their ‘contact us’ page. An experienced customer service representative will then be available for immediate help.

Retail Stores

Finally, you can visit one of West Elm’s retail locations for help. The locations are typically open from 10:00 AM-7:00 PM and you can find the closest one to you from the website or a search engine.

Reasons To Contact West Elm Customer Service

  • To check the status of an order
  • To ask questions about products
  • To exchange or return a product
  • To ask about design services
  • To receive help with the installation

Alternate Companies

Pottery Barn

Pottery Barn is a furniture and home goods retailer owned by the same parent company as West Elm. This company offers a range of products and services.


Ikea is a Swedish home furnishings retailer, offering a wide selection of furniture and home goods at budget-friendly prices.


Anthropologie is a women’s apparel and home goods company with a range of unique products. They offer both online and in-store shopping experiences.


West Elm customer service is available to answer any questions or help customers with orders. The retailer provides customers with different ways of contacting them, such as phone, email, social media, live chat, and retail stores. Additionally, customers might consider utilizing other modern furniture and home goods companies such as Pottery Barn, Ikea, and Anthropologie.

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