ComEd Customer Service

Customer service is one of the most important aspects of any business, as it is a lifeline to customers and an integral component of establishing and sustaining loyalty. At ComEd, we take customer service excellence very seriously and have made it our mission to provide customers with the best possible support and assistance. Our commitment to excellence is what sets us apart from the competition, and we are proud to be a leader in customer service for the energy and utility industry.

In this article, we will explore what sets ComEd’s customer service apart, the different ways we can assist customers, and how our commitment is part of enhancing customer loyalty. Read on to learn more about how ComEd’s customer service is setting the standard for the energy and utility industry.

ComEd Customer Service
ComEd Customer Service

Ways To Contact ComEd Customer Service

Phone Number

Customers can reach the ComEd customer service line by dialing 1-800-334-766. The customer service hours are Monday through Friday from 7 am to 7 pm and Saturday from 8 am to 4:30 pm.


In addition to the phone line, customers can contact ComEd via email at www.comed. com/contact/contact-us.

Social Media

ComEd Customer Service is also available through social media, on Twitter and Facebook. Customers can find ComEd on Twitter by searching @ComEd and on Facebook by searching @ComEd.

5 Reasons To Contact ComEd Customer Service

  • To set up a new account.
  • To start, stop, or transfer service.
  • To get billing and payment information.
  • To get repair or installation help.
  • To update account information.

Alternative Companies

Ameren Illinois

Ameren Illinois offers customers across central and southern Illinois the same services offered by ComEd.

It also provides natural gas services in the region.

North Shore Gas

North Shore Gas serves customers in northern Illinois in the whole of Cook and Lake counties. The company provides services such as billing and payment options, green initiatives, pipe and line services, and natural gas rates.

MidAmerican Energy Company

MidAmerican Energy Company offers electric services in Iowa, Dakota, Nebraska, and Illinois. The company also provides natural gas and other energy source services in the areas it serves.


When you need assistance with a ComEd account, there are plenty of different ways to reach out. ComEd customers have the option to call their customer care line, email, or message their social media accounts.

Customers might need help setting up an account, stopping service, getting payment information, or finding out more about green initiatives. If a customer is unable to reach ComEd, there are other energy companies such as Ameren Illinois, North Shore Gas, and MidAmerican Energy. If a customer still needs more help, speaking with their local utility commission might be their best option.

Overall, it is helpful for customers to be aware of all the ways to contact the ComEd customer service. Whether the customer needs assistance with setting up an account or making a payment, it is important to have access to fast and reliable customer service.

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