HelloFresh Customer Service

HelloFresh is a food providing company. In other words, It is a meal-kit provider company. It sends pre-portioned ingredients to users’ doorstep.

It is operated through a subscription, however, delivery will be free of cost. The available meal plans are the Classic Plan, Veggie Plan, and Family Plan.

Moreover, It provides 69 million meals to 2.6 million active customers worldwide in 12 countries across 3 continents.

The Company also operates an internet platform, it offers the choice between various kinds of meals and recipes.

Further, the parent company of HelloFresh was Rocket Internet(in 2018). It commenced its operations in November 2011. The company’s headquarters are located in Berlin, Germany.

You can contact the HelloFresh customer service regarding renewing the subscription, cancel the subscription, missing order, refund a charge, updating the location or any other relevant queries.

Contact HelloFresh Customer Service

HelloFresh customer service is available Monday through Friday from 7:00 am to 9:00 pm. The average waiting time to connect to the HelloFresh customer care is 7-8 minutes. The best time to call is from 2:00 pm to 3:00 pm.

Type Details
Customer Care Number1-800-733-2414

Alternatively, you can also contact on their official website and for any queries related to our website at customer service.

Features of HelloFresh

  1. Family-Friendly
  2. Easy to order
  3. Saves time meal planning
  4. Recipes are easy to follow
  5. Easy to skip weeks and make selections

Alternatives of HelloFresh

Daily Harvest

 It is a meal delivery subscription company that delivers healthy smoothies, snacks, and many other meal options. 

Normally this company is best known for its flavored and nutrition-dense smoothies, but it also gives oat and chia bowls, flatbreads, harvest bowls, and energy bites.

The company gives customers the choice to choose a plan for either weekly or monthly delivery. 

Daily Harvest customer service is available Monday through Friday from 7:00 am to 9:00 pm. The average waiting time to connect to the HelloFresh customer care is 9-10 minutes.

The best time to call is from 4:00 pm to 5:00 pm.


It is a famous healthy meal kit delivery service that gives breakfast, lunch, and dinner options made with whole, nutrition-dense ingredients.

It is a certified organic handler and utilizes organic produce, wild-caught seeds, and organic eggs. All recipes are sanctioned by an in-house dietitian.

Also, the company gives away meals that are according to different diet plans like paleo, low carb, and vegan. The customer can choose how often they wish to get the package.

Sunbasket customer service is available 24/7. The average waiting time to connect to Sunbasket customer care is 10-15 minutes.

Snap Kitchen

Snap Kitchen is similar to Factor, it also offers a fully prepared meal that doesn’t require any preparation. The dishes are prepared daily making them fresh.

And also the meal plans are made by chefs and dietitians, making sure that it covers all the nutrient values. Customers can select from different meal plans like paleo, high protein, Whole30 and vegetarian options.

Snap Kitchen customer service is available Monday through Friday 10 am- 6 pm. The average waiting time to connect to Snap Kitchen customer care may vary.

Frequently Asked Questions

What is a meal delivery service?

Meal delivery (also referred to as meal-kit delivery) is a type of subscription service in which a company sends you a box of fresh ingredients in the right amounts for a few recipes that you can make at home. It’s a rapidly growing sector of the food industry, with one report projecting the global market for meal delivery to be worth $8.94 billion by 2025.

Cook-from-a-kit boxes, such as HelloFresh, are just one style of meal delivery. Some throw the “kit” element to the wind and instead provide heat-and-eat meals that require minimal effort. Sunbasket, for example, provides the ingredients for a family dinner already mixed and assembled in an oven-safe container.

How much does Hello Fresh costs?

The cost of HelloFresh’s meal service starts at $7.49 per serving. In other words, you spend only $53.94 per week for 3 recipes a week for 2 people. Just check out our street cred on Trustpilot, where our customers swear by our service. For instance, one customer claims: ‘I LOVE HelloFresh… We saved over $300 a month in groceries because we always bought too much food.’ Or, as another customer puts it: ‘ We save over $100 a week by not going out to eat or even stopping by the grocery store to grab things for dinner!’ Of course, each customer experience is different.  We charge weekly and not monthly . We make it easier for you to manage your food budget and expenses. Our meal kit service is so convenient you can pause and reactivate your account as you please.

How does HelloFresh's meal kit delivery service works?

Our meal delivery service allows you to skip meal planning and grocery shopping. HelloFresh delivers step-by-step recipes and fresh, pre-portioned ingredients right to your door. First, you set your meal plan preferences with options for carnivores, vegetarians, calorie-counters and more. You’ll choose from 27+ delicious weekly recipes carefully put together by our chefs. Then, you’ll receive those recipes with easy-to-follow instructions on the day of your choosing. You can skip a week or cancel anytime if your needs change.

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