HelloFresh Customer Service

HelloFresh Customer Service
HelloFresh Customer Service

HelloFresh is an online grocery delivery service that provides meal kits with fresh ingredients, pre-measured and ready to cook.

It offers convenience to customers who are unable to shop in-store or simply don’t have the time.

With Hello Fresh’s customer service team available 24/7, you can make sure your food shopping experience is smooth and easy.

This blog will discuss how to contact Hello Fresh Customer Service, five reasons why you should use their services, and three other companies like Hello Fresh for comparison.

HelloFresh Customer Service Contact Details

Customer Service Phone Number1-800-733-2414

Read: MealPal Customer Service

Ways To Contact HelloFresh Customer Service

1) Phone Support

You can reach out to their customer service team through phone support at 1-800-733-2414. This line is open 24/7, and you can get help with any queries you have about their services. 

2) Live Chat Support

You also have the option of talking to a customer service representative through their live chat.

All you need to do is log in to your account, click on “Chat,” and enter your query. The team will respond as quickly as possible.

3) Email Support

You can email them directly at customerservice-us@hellofresh.com if you have any questions or concerns about Hello Fresh’s services.

They usually reply within 48 hours, so make sure to check your inbox for an answer from them. 

4) Social Media Platforms 

It’s also possible to contact their customer service team through various social media platforms such as Facebook, Twitter, and Instagram.

You can post your query on any of the above networks or send them a direct message. 

5) Website

You can also visit Hello Fresh’s website and find the answers to some of the most frequently asked questions.

If you still have a question that is not answered in the FAQ section, then you can submit an inquiry form, and they will get back to you shortly.

5 Reasons To Contact The Company’s Customer Service

1) Get Help With Account Settings

If you are having trouble setting up your Hello Fresh Account or if you need to make changes, then getting in touch with customer service is the best way to get help. 

2) Get Meal Plan Recommendations

If you are unsure about which meal plan is the best for you, then customer service can provide tailored advice to find a plan that suits your needs. 

3) Track Orders

The customer service team can help you track any orders that have been delayed or misdirected. This will ensure that your items arrive on time and in good condition. 

4) Resolve Payment Issues

If there is an issue with your payment, such as incorrect billing information or failed transactions, then customer service will be able to assist you in resolving the problem quickly. 

5) Get Nutritional Advice

Customer service can also provide useful health and nutrition tips if needed. They will be able to help you make the best choices for your health and dietary requirements. 

3 Alternate Companies With Their Short Description

1) Blue Apron

Blue Apron is another popular meal delivery service, providing customers with healthy and delicious recipes alongside pre-measured ingredients for easy cooking. 

2) Sun Basket

Sun Basket focuses on organic produce, sustainable seafood, and antibiotic-free meats. It provides recipe cards that are designed by nutritionists to fit different dietary restrictions.  

3) Home Chef

Home Chef offers a wide range of dishes, from classic American cuisine to international flavors.

Customers can choose from over 15 weekly meal plans, including vegetarian options and family-style meals.  


HelloFresh is a great meal delivery service that can help you save time and money when it comes to planning and shopping for meals.

Their customer service team is friendly and knowledgeable, ready to answer any questions you may have about their services.

If you’re looking for an alternative, there are several companies with similar services, such as Blue Apron, Sun Basket, and Home Chef.

No matter which one you choose, make sure your food shopping experience is smooth and easy! 

Frequently Asked Questions

What is a meal delivery service?

Meal delivery (also referred to as meal-kit delivery) is a type of subscription service in which a company sends you a box of fresh ingredients in the right amounts for a few recipes that you can make at home.

It’s a rapidly growing sector of the food industry, with one report projecting the global market for meal delivery to be worth $8.94 billion by 2025.

Cook-from-a-kit boxes, such as HelloFresh, are just one style of meal delivery.

Some throw the “kit” element to the wind and instead provide heat-and-eat meals that require minimal effort. 

Sunbasket, for example, provides the ingredients for a family dinner already mixed and assembled in an oven-safe container.

How much does Hello Fresh costs?

The cost of HelloFresh’s meal service starts at $7.49 per serving. In other words, you spend only $53.94 per week for 3 recipes a week for 2 people.

Just check out our street cred on Trustpilot, where our customers swear by our service. For instance, one customer claims: ‘I LOVE HelloFresh… 

We saved over $300 a month in groceries because we always bought too much food.’ Or, as another customer puts it:

‘ We save over $100 a week by not going out to eat or even stopping by the grocery store to grab things for dinner!’ Of course, each customer experience is different.  

We charge weekly and not monthly . We make it easier for you to manage your food budget and expenses.

Our meal kit service is so convenient you can pause and reactivate your account as you please.

How does HelloFresh's meal kit delivery service works?

Our meal delivery service allows you to skip meal planning and grocery shopping.

HelloFresh delivers step-by-step recipes and fresh, pre-portioned ingredients right to your door.

First, you set your meal plan preferences with options for carnivores, vegetarians, calorie-counters and more.

You’ll choose from 27+ delicious weekly recipes carefully put together by our chefs.

Then, you’ll receive those recipes with easy-to-follow instructions on the day of your choosing. You can skip a week or cancel anytime if your needs change.

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