Duke Energy Customer Service

Duke Energy Customer Service
Duke Energy Customer Service

Duke Energy is one of the major energy providers in the United States. Providing reliable energy services to its customers is its primary mission.

To ensure customer satisfaction and provide helpful support, Duke Energy has a dedicated customer service center that helps customers in all areas of their business operations.

The following article explains how you can contact Duke Energy’s wireless customer service conveniently and quickly for any inquiry related to your account or services. 

Steps to Contact Duke Energy Customer Service: 

1. Locate The Nearest Store

The best way to reach out to Duke Energy’s customer service is by visiting a nearby store location.

Stores are equipped with knowledgeable representatives who can answer all your questions about billing and other technical issues.

You can find the nearest store by entering your zip code on Duke Energy’s website. 

2. Call Duke Energy’s Customer Service Number

You can also contact Duke Energy’s customer service by calling their toll-free phone number.

Representatives are available 24/7 to assist customers with any questions or concerns they may have about their accounts or services.

The representative will provide you with an answer or transfer you to a technical specialist if required.

3. Live Chat Feature

If you don’t want to wait in line at a store, you can use the live chat feature on Duke Energy’s website to get assistance quickly and easily.

An agent will be there to help you out and explain how to resolve your issue promptly. 

4. Email Support

You can reach out to Duke Energy’s customer service team via email as well. Simply fill out the contact form on their website, and a representative will get back to you within 24 hours.

5. Social Media

Duke Energy has an active presence on social media platforms such as Facebook, Twitter, and Instagram.

Customers can post their inquiries or complaints directly on their accounts and get timely responses from the company’s representatives. 

Read: Stubhub Customer Service

Also Check Dish Network Customer Service

5 Reasons To Contact Duke Energy Customer Service

1. Get Billing Assistance

If you have any queries about your bill, like payment due dates or the amount owed, you can contact Duke Energy’s customer service for assistance. 

2. Report Outages

If there is an outage in your area, you can contact Duke Energy and report it. This will help them to assess the situation and take necessary action swiftly. 

3. Technical Support

If you are facing any technical issues like a slow internet connection or problems with your modem, you can reach out to the customer service team for assistance.

They will be able to diagnose and provide solutions to resolve the issue quickly. 

4. Request New Services

You can contact Duke Energy’s customer service if you want to order a new energy plan or request additional services, such as home automation systems. 

5. Complaints

If you have any complaints about Duke Energy’s services, you can direct them through their customer service centers so that they can be addressed appropriately. 

Alternate Companies

1) Xcel Energy

Xcel is a utility company headquartered in Minneapolis, Minnesota. It provides electricity and natural gas services to customers in eight states across the US. 

2) PG&E 

Pacific Gas and Electric Company (PG&E), based out of San Francisco, is one of the largest energy companies in California.

They provide safe and reliable energy services to millions of customers in California. 

3) Duke Energy Progress

Duke Energy Progress is a subsidiary of Duke Energy that provides electric power to customers in North Carolina and South Carolina.

They are committed to providing affordable and sustainable energy solutions for their customers. 


With its dedicated customer service centers, Duke Energy makes it easy for customers to reach out and get assistance with their queries or complaints.

Whether you need help with billing, technical support, or requesting new services, Duke Energy is always ready to help you out.

However, if you are not satisfied with the services by Duke Energy, there are other energy companies like Xcel Energy and PG&E that can provide you with satisfactory solutions as well. 

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