Victoria’s Secret Customer Service

Victoria's Secret Customer Service 
Victoria’s Secret Customer Service 

Everyone loves shopping with the leading lingerie brand, Victoria’s Secret!

But when your shipment is delayed, or you have a question about an item, contacting customer service can be a daunting task.

Don’t worry; this article will tell you all the ways to contact Victoria’s Secret customer service and why you should do so! 

Victoria’s Secret Customer Service Contact Details

CompanyVictoria’s Secret
Customer Service Phone Number1-800-411-5116

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Ways To Contact Victoria’s Secret Customer Service 

1) Phone Call 

The fastest way for customers to get in touch with Victoria’s Secret Customer Service is by calling 1-800-411-5116.

You can call them from 8 am-9 pm (ET) Monday through Friday, and 9 am to 6 pm Saturday & Sunday.

Make sure that you are ready with your order number, credit card details, and other relevant information when you call.

2) Email 

You can also send Mail to the company at their customer service email address at

Make sure that you include all relevant information, like product name and invoice number, in the Mail for an efficient response. 

3) Live Chat 

This is one of the best ways to get in touch with Victoria’s Secret Customer Service as it is convenient and gets you instant help from an executive.

However, this service will only work if you are using a desktop computer or laptop while shopping online. 

4) Post Mail 

You can also write to the company’s customer service department at their address – Victoria’s Secret Direct, 5Limited Parkway East Reynoldsburg, OH 43068-0025.

5) Social Media 

You can also reach out to the company through its Twitter and Facebook pages by posting your query on their page or messaging them directly.

Also Read: Carnival Cruise Customer Service

5 Reasons To Contact Customer Service

1) Check Order Status 

You can contact customer service if you have any doubts with regard to the status of your order. 

2) Ask Questions About Products 

If you are unsure about a product, its size, color, or availability, you can contact customer service for help. 

3) Return/Exchange Items

If you need any assistance with exchanging an item or returning it for a refund, customer service is the right place to get help. 

4) Get Gift Cards 

If you need a gift card for any occasion, contact customer service, and they will walk you through the process of getting one. 

5) Complaints 

If you have any complaints regarding Victoria’s Secret services or products, then contact customer service to resolve them.

Alternate Companies

1) La Senza

It is a leading lingerie and apparel brand from Canada owned by L Brands that offer high-quality lingerie at affordable prices. 

2) Aerie

Owned by American Eagle Outfitters, Aerie specializes in intimates like bras, panties, and sleepwear as well as activewear and loungewear. 

3) Adore Me

It is the latest entrant in the lingerie market and offers luxurious intimates, sleepwear and activewear at accessible prices.


If you have any doubts or problems while shopping with Victoria’s Secret, their customer service is just a phone call away!

Make sure that you are prepared with all relevant information before making contact to ensure an efficient resolution of your query.

There are several other companies like La Senza, Aerie, and Adore Me who offer similar products at competitive rates if you want to switch from Victoria’s Secret. 

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